Contact Us
Phone: +61 41 712900
Address: Tuhia, Hakupu - Niue
Terms & Conditions
Please read the Terms and Conditions carefully. When you make a booking with Tuhia Sunrise it is your responsibility to ensure that all of the details on your confirmation documents are correct and to bring to our attention any errors or discrepancies within 48 hours of your booking. Guests accept and are held fully responsible for their visitors or children which may result in injury, harm or death when staying or visiting the property and its surroundings. Any breach of these terms and conditions may result in immediate eviction with no refund or cancellation of your booking.
Check in and Check out time
Standard check in time is 3pm on the day of arrival and the property is to be vacated at 10am on the day of departure. Early arrivals and late checkouts are at the discretion of Management and may be considered under special circumstances.
Gatherings
Please contact Management for more information. All gatherings are strictly prohibited without written consent from Management prior to your arrival.
Additional Terms
An EFT $1500 bond is payable 7 days prior to check-in. The bond will be held up to 14 days from departure date.
No more than 20 visitors in total can be onsite at one time.
Any items which you may wish to move in the house must be advised to Management prior to your stay and pre-approved in writing.
Number of guests
At no time during your stay is the number of guests staying to exceed the max occupancy, unless prior approval is sought and given by Management in writing. The use of extra beds other than the number booked will attract an additional tariff.
Children
There are no baby gates or stair barriers therefore we discourage children under the age of 12 and supervision is the responsibility of parents and guardians. Please contact Management if you need further information. No refund will be given if the accommodation is deemed unsuitable after check in. Supervision of children on the concrete stairs and all the decking around the house and all areas of the property and surrounds are the sole responsibility of the parents and the guardians and Tuhia Sunrise accept no responsibility.
Locking Up
It is the responsibility of the guests booked in the property at that time to lock the house whenever they leave the property. Any theft that happens due to neglecting to lock the property will result in charges.
Gas BBQ
The BBQ is to be operated by adults over 18 and is operated at your own risk. You will be held liable for any damage you cause including smoke or other damage from incorrect use. The gas must be turned off directly after use and before you leave the bbq area. Once it has cooled it should be cleaned back to the state it was found in.
Strictly No Smoking
Smoking on the property both indoors, outdoors and within the grounds of Tuhia Sunrise is strictly prohibited. If there is any evidence of smoking inside the property you will be charged an additional $1000 for a specialised clean to eliminate odours and remove chemical residue before future guests may use the space.
Cleaning and Damages
On departure, your accommodation is to be left in a clean and tidy state. Tuhia Sunrise must be left in the condition it was in upon guests arrival. Extra cleaning charges will apply if this condition is breached and will be deducted from your deposit or credit card. Excess cleaning fees up to $300 will apply (e.g. rubbish not being removed, dishes not washed and put away, barbecues not cleaned).
Please report any existing damage to the unit upon your arrival. Please immediately report any damage which occurs during your stay. Extra cleaning and linen change can be arranged during your stay for an additional charge, at a cost to you. Please contact management for further details. Damages or breakages of furniture or furnishings must be reported to Management immediately. Breakages or damages to the property and all communal or external areas that are caused by any guest and/or a guest’s visitor will be charged and recouped in full of the guest’s credit card or deducted from the guest’s refundable deposit. Excess cleaning required on departure or replacement of items removed from the accommodation will be charged to the guest’s credit card. Furniture, fixtures and fittings are not to be altered or moved between rooms or properties. There will be a charge incurred if furniture is not returned to its original location.
Lost or Damaged Keys
Lost or damaged keys are the guests responsibility and an additional $50 will be charged to your card for lost or damaged keys. Same charge applies if guests lock keys inside the property and require access.
Respecting the Hosts
A guest must take reasonable care of the host’s premises and the host’s property at the premises.
A guest must notify the host or the host's representative of any dispute or complaint about a guest’s or visitor’s behaviour as soon as possible after the dispute or complaint arises.
Guests responsible for the conduct of their visitors
A guest is responsible for the actions of visitors they invite onto the premises during the occupancy period and must ensure visitors to the premises as if they were a guest on the premises.
Indemnity
Guests and their visitors actions, conduct and safety are the responsibility of the Guests. Tuhia Sunrise does not condone: unsafe, irresponsible or illegal actions/behaviour etc. on or off the premises, during a stay or at any other time. A condition of entering and/or staying at this property means that all Guests understand and agree to indemnify the agent and owners against any responsibility or action(s) (legal or other), due to any action(s), incident(s), loss or injury(s) while within or outside of the premises (including, but not limited to, the grounds, facilities, structures, etc.) during a stay or at any other time. Your booking request will be confirmed once your payment has been receipted and a receipt emailed to you following your booking confirmation.
Security Bond
Your credit card details will be held on the system as a security bond. Your credit card will be automatically debited in the event of: damage to the property, equipment, breakages, theft or if extra cleaning is required. Please note: we will only process monies on your credit card if there is reported damage to the Property, or if the 'Terms and Conditions' are not adhered to. If you do not hold a credit card and cannot provide one as a bond, we will require a $3000 cash bond to be paid. This payment will be refunded within 14 days of departure, once we receive your departure inspection report and no charges are required. (Please inform our office via email if you wish to pay the required bond via this method).
Tuhia Sunrise is designed to a high standard, the property is finished and furnished with costly materials and products. You become responsible for any and all damage and loss to the property and its contents from the date and time you check-in to the date and time you check-out. Any damaged items in the properties will be charged the full advertised replacement cost and product brand.
The Property is a residential premise and is strictly for Residential use. The number of occupants allowed is as per approved on your booking email and as advertised. The use of the property for gatherings are STRICTLY PROHIBITED unless written consent has been emailed by management. Use of the property for anything other than as a residential premise will result in the termination of the reservation for the property, removal of the Guest (s) and other occupants from the property and other costs or expenses (including an unauthorised function/extra cleaning fee of $500).
Payment Policy
Full payment is required at time of booking to secure your dates. Rates quoted are in New Zealand dollars and are subject to change at any time. Tuhia Sunrise is not liable for and is not required to honour any pricing displayed that is quoted in error. Minimum length of stay restrictions apply to certain rates during special event periods. Preferred method of payment is Visa, MasterCard, Amex and surcharges apply for these card transactions.
Cancellation Policy
Cancellations with MORE THAN 60 days notice prior to your arrival is fully refundable
Cancellations BETWEEN 30 - 60 days notice prior to your arrival date 50% cancellation fee of the booking total will be incurred.
Cancellations WITHIN 30 days of your arrival date a 100% cancellation fee of the booking total will be incurred.
No cancellations are accepted within 30 days of your arrival date. You will be charged the total of the reserved stay under all circumstances. Written notification must be provided for all cancellations.
In the event Tuhia Sunrise must cancel your accommodation for circumstances beyond our control a full refund will be made. However we will not be held liable for any further costs incurred.